Returns and Refunds


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are unsatisfied with our product or services in any way, please contact us and we will do our best to address your concern.

Personalised or Customised Goods

Any products that are unique, customised, or personalised cannot be accepted for return. A replacement, refund, or credit may be given where an error or damage has occurred with an item due to preparation and handling by us. Unfortunately, customised items containing errors due to the customer provided information or design selection can’t be refunded. Such errors in provided information include, but are not limited, spelling errors, incorrect numbering, poor quality images, graphic defects, incorrect material or colour selection, and entered quantities.

Transport Damage

We do our best to ensure all our products are packed well for transport. If you receive a delivery from us that shows signs of damage, we ask that you photograph the parcel prior to opening. If goods are found to be damaged on receipt, please photograph the item and contact us within 48 hours of receiving the goods. We will repair, replace, refund, or credit for the damaged goods. We may, at our discretion, request for the goods to be returned to us for inspection prior to reimbursement. Unfortunately transport damage reported more than 48 hours after delivery is deemed subjective and we are unable to offer a refund or exchange.

General Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund process

Once your return or refund request is received, the goods and/or photographs will be inspected and reviewed. We will send you an email to notify you that we have received your return/refund request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, typically within 10 business days.

Where a refund is given, the amount shall be no-more than the original purchase price of the item as provided on the original invoice for the goods.

Late or missing refunds (if applicable)

If you have been notified of approval for a refund and haven’t received it yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@instantengraving.com.au.

Exchanges (if applicable)

We only exchange items if they are not customised and are received defective or damaged.  If you need to exchange it for the same item, send us an email at admin@instantengraving.com.au

Return Shipping

To return your product, please contact us to request a Goods Return Authority (GRA) number. Details will be provided with the GRA with postage instructions.

Where a return is required, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a return item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.